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Customer Service Representative
Florence, KY
$14 / Hr.

Apply Now

Posted 9/20/2018

Required Skills

  • High School diploma or equivalent required
  • Experience in an inbound and outbound call center preferred
  • Sales experience and / or strong sales skills and aptitude preferred
  • Experience effectively using computers and learning new computer programs
  • Able to provide exceptional customer service and amicably resolve disputes with customers and vendors
  • Able to work under pressure handling multiple requests
  • Attention to detail to collect and record all information accurately¬†

Job Description

  • Provide excellent customer service while speaking with customers and vendors, in accordance with training
  • Dispatch tire, mechanical and towing service to vendors
  • Resolve on-demand customer requests and provide customers with product and service information
  • Communicate clear expectations of costs and estimated time of arrival
  • Follow up with customers in a timely manner to keep them informed
  • Create service estimates, complete billing process and collect payments
  • Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors
  • Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary
  • Identify and escalate priority issues and route calls to appropriate resource
  • Attend training to gain detailed knowledge of minor and major mechanical repairs
  • Achieve monthly targets for close percentage, gross profit per job and other targets

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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