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Level 2 Technical Support Technician
Georgetown, KY
$8 - $24 / Hr.

Position No Longer Open

Posted 11/06/2019

Required Skills

  • Experience using the remote-control features of Microsoft’s SCCM a plus
  • Familiarity with Outlook a plus
  • MCSE and other certifications a plus
  • In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP / 7, MS Office suite and Outlook
  • Working knowledge / experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets
  • Working knowledge / experience of PC imaging tools (SCCM), diagnosis and remote-control tools
  • Working knowledge of network protocols
  • A+, Dell / Toshiba PC repair certifications or similar
  • Ability to lift 50lb Ability to climb ladders and staircases to access IT equipment
  • Must be able to support end-user equipment and infrastructure distributed in a 2.6M sq ft facility

Job Description

  • Installation and troubleshooting primarily desktops, laptops and printers
  • Local coordination, installation and on-going support for Windows7 and Windows8 desktops, laptops (Toshiba and Lenovo), printers and plotters
  • Maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices
  • receiving hardware, hardware disposal and software license tracking
  • Requires frequent interface with the user community
  • Certifications to fix Toshiba laptop is required
  • Strong knowledge of Microsoft Office applications (Excel, Word) and Windows2010 / 2013 Professional
  • Knowledge of TCP / IP, DNS, WINS, DHCP and Microsoft SCCM
  • Basic understanding of Active Directory and Microsoft’s Application Compatibility Toolkit
  • Candidate must have good communication & customer service skills
  • Excellent troubleshooting, problem solving & root cause analysis skills

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500

Copyright 2015 Reliance One, Inc.

All rights reserved.