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Customer Service Representative
Rochester Hills, MI
$16 - $18 / Hr.

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Posted 6/07/2021

Required Skills

  • Minimum of Associate Degree in business or related field, or equivalent related work experience
  • Minimum of one year customer service or technical work experience
  • Excellent phone conversation and caller management skills
  • Well-developed technical writing skills / technical communication skills
  • Courteous, helpful, and professional demeanor
  • Manages many tasks simultaneously, well organized
  • Handles potentially frustrating situations with customers positively
  • Ability to read technical manuals and engineering drawings helpful
  • Efficient at using computerized business systems, including BaaN, MS-Office, etc.
  • Prior exposure to company equipment
  • Works effectively and cooperates with other employees or representatives
  • Willing to work occasional overtime when required to meet special deadlines in response to
  • customer requirements
  • Minimal travel required
  • Must be able to work all / any schedule required to support the call center which is subject to
  • change at any time to support customer and business needs

Job Description

  • Perform daily order management functions including:
  • Determination of customer need
  • Definition of specific part(s) requirements / number
  • Check / confirmation of part(s) availability / delivery
  • Part(s) quoting / pricing
  • Order confirmation, order entry, data input
  • Order follow-up / delivery validation / invoicing
  • Return / warranty claim processing
  • PC and server simulation software order processing, registration and troubleshooting
  • Credits
  • Positive interaction with customers to best meet practical and emotional needs
  • Ability to follow call structure and remain available to the Call Center needs
  • High degree of customer sensitivity
  • Effective at receiving / giving critical information
  • Courteous and professional phone demeanor
  • Responsive to call-back requirements
  • Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics,
  • Sales, Tech Support, Training, Service, etc. to ensure customer expectations are achieved 100% of the time
  • Use of technical parts manuals
  • Provide Sales Order status
  • Create and process Return Authorizations
  • Maintain strong knowledge & keep up-to-date on FAC product lines to provide telephone, email and chat troubleshooting support that requires:
  • Familiarity with technical manuals
  • Company product part knowledge
  • Hotline / Technical Support Log (TSL) training
  • Reliable, consistent attendance required

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


Copyright 2015 Reliance One, Inc.

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