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Senior Roadstar Application Support
Florence, KY

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Posted 12/21/2018

Required Skills

  • 3-5 years of directly related mobile device experience
  • Prior supervisory experience required
  • Education: High school diploma along with specialized technical knowledge or training

Job Description

  • Manage trouble tickets using the client designated corporate ticketing system
  • Provide basic troubleshooting and problem resolution proficiencies in the following:
  • Troubleshoot and resolve mobile device issues or problems with device hardware and software
  • Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
  • Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
  • Support the client in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures
  • Provide user familiarization and guidance for client designated mobile / web applications as requested
  • Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500


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