Senior Roadstar Application Support
- 3-5 years
of directly related mobile device experience
supervisory experience required
High school diploma along with specialized technical knowledge or training
trouble tickets using the client designated corporate ticketing system
basic troubleshooting and problem resolution proficiencies in the following:
and resolve mobile device issues or problems with device hardware and software
wireless carrier network services such as voice, data, Short Message Service
(SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot,
management of carrier mobile telephone numbers between devices, etc.
input to design requirements associated with continued installation,
integration, and testing of the smart phone information systems
the client in developing and maintaining all technical and procedural
documentation pertaining to client designated enterprise mobile device
configurations, technical support, processes, and procedures
user familiarization and guidance for client designated mobile / web
applications as requested
trouble tickets with the appropriate Tier 3 support when more advanced
troubleshooting is required
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.