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Mechanical Field Service Engineer
New Hudson, MI
$30 - $35 / Hr.

Position No Longer Open

Posted 1/10/2019

Required Skills

  • Bachelor of Science Degree in Engineering or Technology or a minimum of 5+ years of directly related experience with industrial machines, mechanical maintenance, assemblies, field procedures and field supervision
  • Technical field service experience with mechanical, electrical, electronics, pneumatics, hydraulics troubleshooting and repair
  • 5+ years of related experience with industrial machines, mechanical maintenance, assemblies, field procedures and field supervision
  • 5+ years’ experience as a Field Service Engineer / Technician
  • Excellent mechanical skills with knowledge of pneumatic, hydraulic, electronic, and electrical theory
  • Ability to read and interpret mechanical drawings, electrical schematics, and associated engineering documentation
  • Familiarity with CNC, PLCs, and HMIs is a plus
  • Strong mechanical/electrical diagnostics, troubleshooting, and repair skills
  • Working knowledge of Microsoft Windows OS and Office applications
  • Ability to use standard test equipment
  • Proficiency in use of precision measuring instruments including electrical metering equipment, multimeters, calipers, gauge pens
  • Work with minimal supervision, independently; with the ability to prioritize and organize work to meet deadlines
  • Customer focused with excellent communication skills
  • Strong interpersonal, verbal and written communications, and problem-solving skills
  • Ability to communicate and work efficiently in a team environment
  • Well-developed interpersonal skills
  • The majority of work is performed in the presence of customers
  • The ability to communicate effectively, verbally and in writing, is essential
  • Excellent leadership skills
  • Must be a legal US citizen or resident and possess current driver’s license
  • Must be able to pass drug screen and criminal background check
  • Employee is expected to be honest and ethical at all times
  • Must project a professional appearance and attitude
  • Must have good customer relation skills
  • Must be available to conduct at least 50% of their work at remote locations
  • There must be no restrictions to travel, both locally and globally
  • Duties of the job require the employee to regularly stand, walk, sit, use hand and eye coordination, use hand / air / electrical power tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, talk, and listen
  • May be required to lift and / or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, color vision, and depth perception
  • Comply with all safety policies, practices, and procedures
  • Adhere to all applicable health and safety regulations and procedures
  • Maintain site safe work practices, including wearing personal protective equipment (PPE)

Job Description

  • Summary: The Field Service Engineer works in conjunction with Sales, Quoting, Engineering, Build, and Documentation Departments in the conception, assembly, de-bug, and customer validation processes of all manufactured and purchased equipment
  • The work will be at both company manufacturing facilities and customer locations
  • Major Duties:
  • Report to the Service Department Manager for project assignments and to report on daily activity progress and responsibilities
  • Work closely with the engineering department and build department in machine debug, validation and commission
  • Provide assistance to the sales and quoting departments in evaluating future projects and customer request(s) for quote
  • Provide installation, maintenance, and technical service and support on automated machinery at customer sites
  • Responsible for the customer site installation and commissioning of equipment, retrofits, service, and preventative maintenance
  • Responsible for machine validation at the customer’s facility
  • Conduct acceptance testing with customers
  • After any equipment has been validated at the customer’s facility, the Field Service
  • Technician will maintain contact with these customers and act as a project manager to the customer until the equipment has been de-commissioned
  • Installation and repair of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls, and mechanical drives
  • Coordinate on-site installation and implementation of new products, add-on products, modifications, and upgrades
  • Provide new machine installations and options, machine repair, machine preventive maintenance and machine relocations
  • Troubleshooting and repair of mechanical components such as spindle units, gearboxes, and other mechanical machine components
  • Conduct emergency and scheduled service calls
  • Provide technical support and troubleshooting via phone or on site
  • When not at customer locations, Engineers are responsible for platform testing, customer support, and in- house support of other departments
  • Ability to read and interpret hydraulic, electrical, mechanical drawings
  • Maintenance of a service tool kit and documentation to facilitate rapid customer response
  • Store and maintain of a service stock of parts commonly used for repair calls
  • Return of defective parts replaced under warranty
  • Provide on-the-job training and mentoring to junior Field Service Engineers and customers
  • Conduct formal classroom training
  • Communicate with the project “team” to ensure a constant level of project awareness
  • Provide informal on-site training to the customer to improve the customers' ability to effectively operate, troubleshoot, and maintain the equipment
  • Advises Management regarding customer satisfaction, product performance, and suggestions for product improvement
  • Collect data as part of field failure investigations for problems that may be the result of a product design or manufacturing error
  • Coordinate with the Documentation Department on a timely basis to ensure that all drawings, manuals, sequence of operation, are kept current and correct
  • Ensure that all field operation work and /or upgrade documentation is updated on the network, in the correct project file location(s)
  • Timely completion of standard Field Service Reports for each customer call
  • Maintain key customer relationships
  • Attend technical training classes, as directed by the Service Department Manager and share this knowledge with peers, interns, and / or service technicians

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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