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Senior Account Manager
Northville, MI

Position No Longer Open

Posted 3/13/2019

Required Skills

  • Bachelor’s Degree in engineering or related area, plus a minimum of seven years’ experience in a related position, or equivalent in experience and education
  • Solid customer relationship and sales skills
  • Strong written, verbal, and cross-cultural communication skills
  • Computer literate, especially in Microsoft Office programs

Job Description

  • This professional acts as a liaison between customers, plants and affiliate personnel in managing daily commercial issues, and coordinates and manages customer projects
  • Functions as contact person for customer engineers and buyers to negotiate complex issues
  • Prepares and delivers complex technical reports and presentations
  • Reviews and makes judgments on customer warranty data
  • Identifies future business opportunities and potential risks
  • Investigates competitor products and makes conclusions on the findings
  • Builds and maintains relationships with internal and external customers to address and resolve daily issues, gather information, focus on customer and competitor trends, relate pertinent information back to management
  • Assists in cost analysis, tracking and coordination activities as required
  • Supports business expansion activities; implements and assists in the development of customer and product-based strategies for specific products / commodities
  • Develops and executes sales plans
  • Compiles, prepares, reviews, and submits request for quotation (RFQ) materials and related information
  • Ensures plants and manufacturing contacts are appraised of quotations and may explain pricing, tooling prices and approved pricing strategy to the customer
  • Assists in negotiating internally and externally regarding pricing, costs and timing
  • Assists in negotiating pricing and cost reductions with plants on behalf of the customer
  • May handle daily issues related to prototype parts including ordering, negotiating delivery, price and payment
  • Acts as a liaison between plants, customers and affiliate personnel in addressing daily delivery, timing, meeting customer requirements, capacity issues, customer requirements, and quality
  • Coordinates pre-production activities including processing orders, quoting pricing, developing new product schedules, coordinating tooling, ensuring part readiness, etc.
  • Assists with program timing and related activities including design changes, build out of vehicle, part number changes, obsolescence claims and packaging approvals
  • Coordinates PPAP schedule and ensures launch preparedness by managing late design changes and ensuring plants meet delivery targets
  • Works closely with materials management, production control and plant personnel in product phase-out activities to ensure no obsolescence
  • Works closely in supporting and resolving quality and warranty related issues
  • Assists Plants in investigating value-add (VA) opportunities and obtaining customer approval of process and design changes related to cost saving efforts
  • Monitors and tracks results
  • Follows up and assists with the resolution of Accounts Receivable related issues
  • Ensures accurate and inclusive accounts receivable related issues
  • Ensures accuracy and completion of all related paperwork (purchase orders, airfreight bills, etc.)
  • Analyzes current processes, procedures and systems and makes recommendations for improvement for own job

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


Copyright 2015 Reliance One, Inc.

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