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Level 3 Support Technician
Georgetown, KY
$38 / Hr.

Position No Longer Open

Posted 7/11/2019

Required Skills

  • OSHA Certification (Or get before start)
  • Experience providing level 3 Technical Support, being responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment
  • Strong knowledge of TCP / IP, DNS, WINS, DHCP, SCCM
  • Strong troubleshooting capabilities are required
  • Strong knowledge in installation and configuration of LAN / MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing
  • Candidate should be able to work under pressure
  • Repair and / or replacement of critical plant floor equipment require a 15-minute turnaround time
  • Strong Project Management skills a plus
  • Requires the ability to create and manage project activity
  • Ability to take direction as well as being a “self-starter”
  • MCSE and other certifications a plus
  • Experience with the following:
  • Networking
  • Configuring switch
  • Completing a SOW for network drop
  • Configuring access points
  • Installing cables (ethernet and fiber)
  • Network device maintenance
  • Inventory of network equipment
  • Implementing network printers and plotters
  • Server
  • Server reboot (assuring server is in acceptable state)
  • Restoring files from backup
  • MOM alerts - receiving, deciphering and responding to
  • HP Insight Manager - using and configuring
  • VMWare - creating, configuring, maintaining and supporting virtualizations
  • Prepare and assemble a new server
  • Rack, mount and cable a new server
  • Installing server operating system
  • Operating system configuration for specific role (web, file, mail, etc.)
  • Operating system configuration for networking
  • Adding server to domain
  • Removing server from domain
  • Applying server OS updates (hotfixes and patches)
  • Applying server HW updates (firmware)
  • Troubleshooting a server
  • Perform server backup (system and file)
  • Perform pre-shift checks
  •  Phones
  • Physical setup of analog phone
  • Physical setup of VOIP phone
  • Configuring phone settings
  • Voicemail setup
  • Voicemail reset
  • Inventorying phones equipment
  • Troubleshooting phone issues
  • Troubleshooting voicemail issues
  • Supporting analog phones
  • Cisco Call Manager

Job Description

  • The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment
  • Requires experience with working directly with customers and development of project
  • Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems
  • Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 2000, install and configure Windows 2000 Servers (Compaq)
  • Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment
  • Responsibility includes break / fix for plant floor equipment
  • Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop / implement countermeasures
  • Provide 24 hour on-call coverage

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500


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