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Application Support Senior
Auburn Hills, MI

Position No Longer Open

Posted 4/30/2019

Required Skills

  • Support several cloud-hosted applications to ensure stability and drive efficiencies
  • Work closely with Service Supplier Partners to provide production support and oversee day to day operations to ensure SLA's / KPI's are met
  • Support software and hardware maintenance and upgrades, and monitor application availability
  • Analyze issues to identify problem areas and effectively communicate corrective actions and timely resolutions 
  • Collaborate with members of the technical support team and external parties during the problem resolution process
  • Document diagnostic steps and create reusable solutions for future incidents
  • Required Skills:
  • Bachelor's Degree in a technical field, engineering, or computer science and 5+ years of experience
  • Experience with supporting business critical mobile applications in the cloud
  • Experience troubleshooting production issues and completing root cause analysis
  • Understanding of SLA / KPI metrics
  • Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Storage, firewall, and network monitoring / troubleshooting tools
  • Knowledge of cloud application deployment processes on platforms like Microsoft Azure etc.
  • Excellent oral and written communication skills
  • Self-starter who is excited about technology
  • Experience working in a cross-functional team environment
  • Preferred Technical Skills:
  • Advance Linux, WebSphere, IBM MobileFirst Platform, and some programming / scripting experience (Java, Perl, Ruby, Python)

Job Description

  • Assist in determining long-term requirements of application operations and administration
  • Responsible for installation, maintenance, configuration, and integrity of application environment
  • Assist in application enhancements that will improve the reliability and performance of the system
  • Determine user needs and incorporate them into the design and overall plan for application support
  • Organizes and coordinates the activities associated with installation, deployment, and upgrade of software, hardware, and network facilities relating to application environment
  • Responsible for acting on existing trouble tickets established in the tracking system
  • Receive complex tickets that Help Desk Support and Technical Support Analyst cannot resolve remotely
  • Identifies, researches, and resolves technical problems
  • Documents, tracks, and monitors the problem to ensure timely resolution
  • Responsible for customer service and end-user training
  • Demonstrate expertise in a variety of the field’s concepts, practices, and procedures
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Performs a variety of complex tasks
  • A certain degree of creativity and latitude is required
  • May guide various groups on application systems activities
  • Work under general directions; typically reports to a team lead or supervisor / manager
  • Requires a bachelor’s degree in a related area and eight plus years of experience in the field or in a related area

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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