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Support Technician
Princeton, IN

Position No Longer Open

Posted 2/04/2020

Required Skills

  • Ability to write Infrastructure Cabling Scopes of Work
  • Strong Knowledge of networking infrastructure (Fiber Optic & Copper cabling)
  • General knowledge of telecommunication construction (Conduits, Pullboxes, Handholes)
  • Excellent troubleshooting, problem solving & root cause analysis skills
  • Ability to work flexible hours and overtime
  • Availability to provide 24x7 on-call coverage
  • Knowledge of the following: Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, IT Cabling Infrastructure (Fiber, Copper, Telco), Windows 7, Windows 10, Windows Server 2008, 2012, Windows Active Directory
  • Working knowledge / experience of PC imaging tools (SCCM), diagnosis and remote control tools
  • Working knowledge / experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners, Smartphones, tablets and PDA hardware and software
  • Working knowledge / experience supporting Hardware for servers, data backup libraries and SAN / NAS
  • Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices
  • Working knowledge of Cisco standard protocols and other technologies including but not limited to: DNS, DHCP, SCCM, Cisco Works

Job Description

  • Responsible for on-going support of Windows operating systems and Microsoft applications
  • The IS Site Support Technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment
  • Requires experience with working directly with customers and development
  • Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems
  • Client-side support: PC HW / SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices
  • Server support (Windows / Unix), Active Directory administration, implementation / refresh of server hardware and network infrastructure
  • Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure
  • Ability to provide issue resolution off-hours as needed, both onsite & remotely
  • Provide detailed problem reports
  • Coordination with Regional / Local IS teams and 3rd party vendors to support IS projects, incidents and requests

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