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Customer Service Manager
El Paso, TX

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Posted 5/12/2021

Required Skills

  • Bilingual: English and Spanish required
  • Degree Requirements: Bachelor’s degree or equivalent experience required
  • Certification Requirements: APICS classes or certification preferred
  • Previous Experience: 3-5 years Management experience preferred, experience in Material Resource Planning, Inventory Control, and the Automotive Sector
  • Travel Requirements: Some domestic and international travel is required
  • On Call Requirements: As needed during peak times
  • Physical Requirements: Office position – primarily sedentary, reasonable accommodations may be made to enable an individual with disability to perform the essential functions
  • Data Analytical skills required

Job Description

  • Develop plans, allocate resources, and direct activities in support of Customer Service / Materials responsibilities
  • Establish, manage, and optimize processes to evaluate customer demand, order finished product from manufacturing affiliates, and lead follow up actions to ensure sufficient and timely availability of inventory for production, and service parts
  • Ensure timely response to customer communications
  • Ensure customer notification of any situation which may affect their production schedule
  • Ensure response to affiliate communications (email and fax)
  • Must be able to support customer / vendor communications by email / phone during the customer / vendor’s local time if necessary
  • Participate as needed in efforts and such as:
  • Capacity planning
  • Manufacturing product transfers
  • Direct shipments
  • Balance out planning and coordination
  • Cross functional cost reduction and process improvement initiatives
  • Provide direction and support for Supervisor and Material Planning activities
  • Ensure all extra ordinary expenses are managed and reported accurately to the responsible party within, the business unit and / or functional groups as required
  • Ensure necessary documentation is provided for the preparation of obsolescence claims by responsible party and for scrapping of obsolete finished goods
  • Ensure participation as needed in cross-functional business unit meetings and projects
  • Support, define, or allocate resources toward special projects or assignments as needed
  • Demonstrate accountability for all work activities and initiate opportunities to take actions to improve a situation
  • Participate and leads department in TS and ISO certification and maintenance
  • Support metrics for internal deliverables and provide reporting on metrics as specified by Business Unit
  • Initiate, support, and drive continuous improvement of key processes:
  • Support root cause analysis
  • Support and drive corrective actions development
  • Support preventive process development
  • Ensure verification that corrective actions are effective
  • Facilitate the hiring and training of the members of the Customer Service / Materials Department
  • Provide feedback and coaching to Supervisors
  • Balance resources with changing needs across programs
  • Develop and manage the department budget for expenses and headcount
  • Define objectives, conduct performance reviews (with Program Managers where applicable), and establish plans for employee career development
  • Provide regular communication to the Supervisors and their teams on administrative issues and policies, and applicable MS processes

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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