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Field Service Engineer
Normal, IL

Position No Longer Open

Posted 10/13/2021

Required Skills

  • High School diploma or GED is required
  • Preferred 2 years’ experience in a production environment working with manufacturing automation, assembly tooling or data collection systems
  • Ability to demonstrate and train customers on equipment
  • Experience servicing fastening tools, knowledge of torque theory and fastening are preferred
  • Understanding of tool or instrument calibration processes
  • IT experience with networking or databases preferred
  • Equipment troubleshooting experience is preferred
  • Ability to lift and carry up to 40 pounds
  • Valid U.S. driver’s license  
  • Ability to travel up to 60% locally & 40% nationally – this will be regionally dependent
  • Participation in flexible working hours including overtime, weekends and holidays is a requirement
  • Superior customer experience and continuous learning

Job Description

  • Customer’s first point of contact and ambassador for the brand
  • Ability to communicate across all levels of an organization
  • Responsiveness to customer demands
  • Perform routine service, fix breakdowns, and identify faults
  • Inspect customer warranty claims and perform major overhauls on customers’ equipment

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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