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Senior Technical Specialist
Rochester Hills, MI
$25 - $37 / Hr.

Position No Longer Open

Posted 9/27/2018

Required Skills

  • Must be able to Type proficiently in a fast-paced environment
  • Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
  • Excellent written skills with the ability to write instructions, technical answers, and customer emails in a clear, grammatically correct, and professional manner
  • Ability to read and interpret PLC ladder logic
  • Ability to coordinate multiple activities and job assignments simultaneously while adjusting 

Job Description

  • Ability to discuss, diagnosis, & repair robot operational and process problems as reported by the customer or service engineer
  • Answer technical support phone calls and properly log via the TSL, identify the problem and follow up with a thoroughly researched solution
  • Create CCM quotations per customer request and part number searches as required
  • Maintain and achieve OMQ group measures for phone call answer rate and TSL closure rate
  • Create TSL Quick Reference and Common TSL Solution attachments for customer distribution
  • Flexible with supporting “on-call” after hours support from the Call Center paging system

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500


Copyright 2015 Reliance One, Inc.

All rights reserved.