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Warranty Engineer
Troy, MI

Position No Longer Open

Posted 8/30/2018

Required Skills

  • Bachelor degree in Mechanical or Material Engineering with 5+ year’s automotive manufacturing experiences
  • Knowledge of manufacturing process, APQP, seven QC tools & root cause analysis
  • Shop floor engineering experiences is a plus
  • Ability to work with mathematical concepts such as probability and statistical inference
  • Ability to perform massive amounts of data analysis, data mining, and recognizing common data patterns, advanced skills in MS Access & MS Excel is preferred
  • Strong organizational skills & the ability to successfully coordinate & complete multiple tasks within & across departments
  • Excellent communications skills: verbal, written & technical presentations
  • Self-motivated and action oriented requiring minimal supervision

Job Description

  • Curator of interior / exterior parts warranty performances
  • Analyze warranty data & dealer verbatim, provides team with timely identification of warranty trend / concerns
  • Provide field quality report (Pareto charts, Trend analysis, Top issue lists, etc)
  • Champion of field issue identification, fail mode diagnosis & root cause investigation
  • Supervise field return (warranty part) inspection process
  • Perform tear down analysis of field returns
  • Warranty part retrofit & dealership visit as required
  • Work with design engineers & manufacturing counterparts to determine appropriate tests to diagnose failure mode and root causes
  • Champion of interior / exterior parts warranty cost reduction
  • Create technical report to summarize field issues, fail modes & root causes to determine appropriate % of responsibility contributed to the field issues
  • Presentation & negotiation the appropriate warranty cost share rate with the customers
  • Customer support
  • Participates warranty reviews at customer warranty review centers, manages warranty projects initiated by OEM customers
  • Initiates root cause investigation using appropriate OEM problem solving methodologies
  • Design support
  • Create “warranty lessons learned” report to design group as required
  • Participates in creating design solutions to address warranty issues

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Auburn Hills, MI 48326


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