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Field Service Controls Engineer
New Hudson, MI

Position No Longer Open

Posted 2/12/2019

Required Skills

  • Bachelor’s degree in a related engineering field or equivalent experience
  • 2+ years’ experience with Siemens, Rockwell, or Mitsubishi
  • 5+ years’ experience designing machine control systems for automotive applications
  • PLC logic, RLL, STL
  • HMI configurations
  • Safety PLC
  • Project a professional appearance and attitude
  • Good customer relation skills
  • Superior organizational skills
  • Good communication and technical writing skills
  • Must be willing to travel to customer locations for start-up and support
  • Valid drivers’ license that is recognized in the state of Michigan
  • Must be eligible for a valid passport

Job Description

  • The Controls Field Service Engineer installs automation systems at customer locations
  • They also provide customer support with on-site maintenance, troubleshooting, and repair services
  • Major Duties:
  • Report to the Service Department Manager for project assignments and to report on daily activity progress and responsibilities
  • Work closely with the engineering department and build department in machine de-bug, validation and commission
  • Provide assistance to the sales and quoting departments in evaluating future projects and customer request(s) for quote
  • Consult with the Service Manager, Engineering, and customers to define the scope of projects
  • Follow safety practices as defined by the company and customers’ site safety requirements
  • Test and debug automation and electrical systems prior to shipment to customer sites
  • Coordinate and perform the installation, startup, validation and commissioning of systems at customer facilities
  • After any equipment has been validated at the customer’s facility, the Field Service Engineer will maintain contact with these customers
  • Perform preventive and corrective maintenance on installed equipment
  • Review drawings, schematics, manuals and other pertinent information to determine the best solution and proper tools for system set up or problem resolution
  • Provide on-the-job training and mentoring to junior Field Service Engineers and customers
  • Conduct formal classroom training
  • Communicate with the project “team” to ensure a constant level of project awareness
  • Keep accurate service call records
  • Prepare service / warranty and other reports for customers and internal distribution in a timely manner
  • Coordinate with the Documentation Department on a timely basis to ensure that all drawings, manuals, sequence of operation, and PLC and HMI programs are kept current and correct
  • Ensure that all field operation work and / or upgrade documentation is updated on the network, in the correct project file location(s)
  •  Seek sales opportunities while ensuring customer satisfaction
  • Assist in the quotation and technical sales support of control system field service solutions
  • Provide product improvement suggestions and customer feedback to Engineering and Management
  • Between field service assignments: assist engineers with projects, perform product testing, and attend project kick off and lessons learned meetings with Engineering, Sales, and customers
  • Attend technical training classes, as directed by the Service Department Manager and share this knowledge with peers, interns, and / or service technician
  • Travel: 50%

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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