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Warranty Analyst
Rochester, MI

Position No Longer Open

Posted 1/26/2018

Required Skills

  • 2 year degree in Engineering Technology; 4 year degree in Mechanical Engineering preferred
  • 3 - 5 years of experience in design, testing or manufacturing electro mechanical systems
  • Effective interpersonal skills in dealing with customers and internal associates

Job Description

  • Reviews and Analyzes warranty returns at customer location
  • Provides initial determination if part is defective along with potential causes
  • Develops test plan to analyze return part and identify cause(s)
  • Issues Lab Work Order Requests
  • Provides timely updates and status to Customer and Management
  • Writes reports including internal Problem Solving and Customer requested documents
  • Works with Product Engineer
  • Manufacturing Engineer
  • Quality and / or Purchasing to develop appropriate countermeasures including Immediate Corrective Action and Permanent Corrective Action
  • Processes Engineering Changes as requested
  • Monitors effectiveness of countermeasures
  • Provides recommendations to reduce warranty
  • Supports Warranty Review meetings with customers
  • Makes presentations to customers and internally as required

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Auburn Hills, MI 48326


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