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Manager Credit and Collections
Lincolnshire, IL

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Posted 11/23/2021

Required Skills

  • Bachelor's degree and five (5) years of credit and collections experience
  • National and major account credit and collection and deduction management experience required
  • NACM certification preferred (CCE, CBF or CBA)
  • Strong working knowledge of MS Excel & Word, Email, and Internet research
  • Exceptional written and verbal communication skills
  • Leadership ability with the skills to motivate and educate staff and promote teamwork and cross‐training
  • Positive attitude and strong commitment to teamwork, team results and personal excellence
  • Ability to interact with all levels of management inside and outside of the Company
  • Ability to analyze customer financial statements
  • Ability to consistently exercise independent judgment in managing the Company’s major accounts
  • Ability to develop customer rapport, negotiate and attain closure with minimal supervision

Job Description

  • Oversee national and major accounts and their assignments among the Credit and Collections team to maximize timely payments and minimize deductions
  • Evaluate financial statements and other required credit information to establish credit limits and manage credit risks to maximize profits; conduct credit reviews and adjust based on analysis of same
  • Monitor credit holds to balance risk with optimization of sales, exercise discretion on releasing orders within authority level
  • Work with the Credit & Collections and Accounting Managers in planning and implementing improvements and carrying out duties and responsibilities within the Credit & Collections department
  • Partner with Vice President, Sales, and Customer Relations department to recommend and implement resolutions to customer‐related matters
  • Offer training and guidance to department staff to facilitate achieving departmental goals
  • Serve as subject‐matter expert to identify account discrepancies, including deductions, and make strategic decisions in resolving account issues; develop efficiencies to expedite resolution process to maximize profitability
  • Execute process improvements and identify and resolve root causes for deductions
  • Take part in phone conferences and meetings with Sales and customers as required
  • Correspond effectively and professionally with internal & external customers, banks, and other suppliers

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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Auburn Hills, MI 48326


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