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Field Service Technician / Tool Repair
Minneapolis, MN

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Posted 6/01/2017

Required Skills

  • Technical associate degree and / or 2+ year’s equivalent experience in hands on repair of tools, machinery, or vehicles and / or equivalent combination of education and experience
  • The ideal candidate is both mechanically and electrically talented as well as able to work well with clients to handle conflict or complex situations in a plant environment

Job Description

  • MUST BE ABLE TO TRAVEL UP TO 80% (including weekends)
  • Field Service Technician
  • Ideal candidate will live in or near Minneapolis, Minnesota (although can live anywhere in state)
  • Supporting the surrounding area with travel in Minnesota, Iowa and Illinois about 80% of the time you will be traveling
  • Sometimes being away for one or two weeks at a time
  • When not traveling the ideal candidate will work from the Cedar Rapids office
  • The mission is  to install, repair, modify, test and trouble shoot all of our clients products, past and present, both in the field and from the office, by phone or fax whenever or wherever the customer requests
  • Analyze and repair equipment in the field with little or no line-up or technical support
  • Respond and eliminate customer emergencies in a rapid, efficient and professional manner
  • Conduct training seminars on various client products with engineers or skilled trade personnel
  • Advise customer on proper maintenance & relevant suggestions to improve line efficiencies
  • Update software and modify equipment whenever necessary
  • Travel to customer facilities including local, out-of-town and overseas for equipment installation and repair
  • Transport necessary spare parts to and from customer locations
  • Handle customer complaints in a courteous and understanding manner
  • Improve Company image by resolving customer situations with a rational and methodical approach
  • Train Service Trainees
  • Spindle validation
  • Support activities for the Service Manager
  • Work effectively under stressful conditions
  • Correct sequence of operations and offer suggestions to improve service manuals

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