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Mobile Tool Repair Technician
Rock Hill, SC
$17 - $20 / Hr.

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Posted 1/04/2017

Required Skills

  • Customer Training of “Company” products within your Region and as management expects
  • TMC (tool management center) coverage and full knowledge for TMCs and their operation including customer contact, escalation and use of Gage Insite
  • Knowledge on how to service and repair all electric, air and material removal tools within the region
  • Troubleshooting and repair knowledge of all “Company” or related systems in Region
  • Valid driver’s license and a legal ability to cross state borders and fly on a commercial airlines
  • Ability to walk 3 miles or more per day
  • Ability to lift 50 lbs for 10 feet

Job Description

  • This Mobile Technician will be responsible for traveling to various plants in the region with the “Company” Repair Van to do onsite repairs of tools. (When not on the road with the van they will be reporting to the “Company” facility in Rock Hill, SC
  • This is a Contract to direct position

 

Qualifications / Capabilities

  • Maintain expert knowledge in all technical aspects of all products of the service organization.
  • Maintain expert knowledge in all “Company” software programs under service (i.e., TT-PF, TT-DS, TT-ACTA, BLM, etc.) as well as MS Office programs (Word, Excel, Gage InSite) as required
  • Have a complete understanding of the department processes and guidelines including service shops, field service and TMCs
  • Have knowledge in all service related products, including contracts, service box, bench and field repairs
  • Understand and practice the guidelines set in the Service Professional communication
  • Understand how to and be able to, effectively communicate and professionally work with all pertinent “Company” resources including the product company and other global resources
  • Maintain a positive outlook when working with others
  • Be the on-site expert on all aspects of the equipment: operation, programming, and troubleshooting
  • Ensure that competence gaps are addressed immediately by contacting the Regional Team Leader
  • Regional Team Leader will arrange training and on-the-job experience with the equipment
  • Trained on knowledge of use of 866 TOOL FIX and other information resources for issue resolutions within service
  • Have sense of urgency equal to or greater than the customer expectation
  • Operate in a highly professional manner
  • Address customers and coworkers politely
  • Respect and follow all local union agreements
  • Arrive at the job with all necessary equipment and in full uniform per the “Company” Service dress code
  • Phone calls returned within 1 hour and Emails answered within 8 hours

 

 

Customer Visit Job Preparation

  • Contact the customer within 2 business days of the scheduled service
  • Review the scheduled time and date
  • Review the scope of work
  • Location of job site
  • Equipment for the work to be performed
  • If there are any differences from that of the Field Job Form, notify the Regional Team Leader immediately of any discrepancies
  • Receive job and job number per the Field Service Job Form
  • Review the service request to ensure successful job executions
  • Ensure that you have all necessary equipment
  • Ensure that you have the necessary competence
  • Ensure that the work is possible within the time or operation framework of the request
  • Ensure the budget set is possible based on the location and scope of work
  • Inform the Regional Team Leader Immediately of any discrepancies
  • Contact RSM or customer when traveling to the job site to ensure that they are prepared for your visit

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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500


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