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Market Coordinator
Austin, TX
$25 - $32 / Hr.

Position No Longer Open

Posted 10/30/2019

Required Skills

  • Strong communication skills in a matrix structure
  • Experience in fast-paced environment
  • Flexible to be on-call, as needed – reality of 24 / 7 operation in start-up environment, although total hours are expected to be 40 per week or less
  • Ability to lift 50 lbs. and to carry out non-service tasks when vendors are not available (cleaning, vehicle repositioning)
  • Market knowledge and understanding of competitive landscape
  • Analytical skills to make fact-based decisions
  • Member service: Takes personal responsibility for member satisfaction
  • Bias for action: Identifies and acts on both short and long-term goals in achieving results
  • Comfortable with ambiguity – making decisions with limited / imperfect information and with little direction when needed
  • Long-term potential to be City General Manager or other in-market Management roles as the service matures
  • Bachelor’s degree preferred
  • 1+ year’s experienced
  • Demonstrated success in transportation and / or fleet operations in high growth environment
  • Ability to identify, prioritize and focus on critical tasks
  • High degree of tech comfort and awareness (phone apps, web, in-vehicle)
  • Excellent written and oral communication skills
  • Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
  • 3 months; will most likely be extended indefinitely past that 3 months, but only confirmed for 3 months for the time being
  • One step in person SSV

Job Description

  • New startup service, a one-stop shop for P2P vehicle owners to conveniently manage the logistics of vehicle management
  • P2P owners can use the company’s app to fulfill routine maintenance, cleaning, re-fueling, or repositioning of their vehicles wherever they are parked, eliminating the need for them to coordinate multiple services or manually perform tasks themselves
  • We're looking for a fast-moving, fast-thinking Market Coordinator to support our initial launch of the marketplace in Austin, TX and to assist with the rollout of new products and services as we continue to scale
  • A successful Market Coordinator will be adaptable, agile and know how to manage competing demands in a fast-paced and often ambiguous environment
  • Maintain in-person oversight for a fleet of distributed vehicles owned by customers
  • Assist with the development of strategic relationships, including cleaning services, repositioning (“vehicle runners”) and service partner vendors
  • Performance management: using systems to deliver results / key performance indicators (KPIs)
  • Work within new and established processes to manage the upkeep, maintenance, repair and cleanliness of customer vehicles
  • Assist in negotiating and managing vendor service contracts to ensure vehicles are properly maintained, repaired and cleaned to our customers’ standards
  • Be the face of the business: Respond to customer feedback and synthesize key inputs for the broader team

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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