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Social Media Supervisor
Evanston, IL

Position No Longer Open

Posted 2/07/2017

Required Skills

  • 3+ years’ experience required at a media or digital agency
  • Management or supervisory experience required
  • Proficiency with a variety of web analytics and social media platforms (Facebook, Twitter, Instagram, Snapchat, SOCi, Hootsuite, Buffer and Sprout Social)
  • Microsoft Office (Word / Excel)
  • Familiarity with relevant social media tools: Facebook Ads Manager, Facebook Power Editor, 3rd party paid search software
  • Successful management of brand guidelines within social media platforms
  • Experience with local, multi-location businesses preferred; automotive experience desired
  • Bachelor’s degree in Digital Media, Communications, Business or other related major require

Job Description

  • The Social Media (SM) and Rep Management (RM) Supervisor is responsible for developing and managing a team comprised of new and seasoned staff who manage client programs and provide social media insights
  • The Social and Rep Management Supervisor fosters a cohesive work dynamic, creates open lines of communication among all team members and strives for process consistency throughout the team
  • This is a hands-on role where the Supervisor interfaces with clients and coaches the team
  • Set the operational standards, and plan and manage work to achieve product quality and capacity requirements
  • Manage team to ensure clear and professional interdepartmental and client communication
  • Increase product and service value by employing campaign metric data to positively impact product performance and retention rates
  • Provide needs and gap analysis to training partners to ensure junior and senior team members have the tools required to achieve department goals and career advancement
  • Create and maintain a good working atmosphere and build team morale
  • Identify ways to optimize work processes and eliminate non-value add activities
  • Keep Standard Operating Procedures updated by partnering with Performance Management group
  • Serve as internal subject matter experts in social media and reputation management, sharing industry trends and new developments in technology
  • Provide support to the Sales team with audits, strategies and budget recommendations for new client pursuits and current client reviews
  • Provide coaching / mentoring to the Social and Rep Teams to ensure that the required level of performance is met and continually maintained
  • Ensure that all team members achieve their individual development needs
  • Lead teams to successful execution of departmental performance objectives
  • Conduct regular 1:1s, and quarterly / annual performance discussion with direct reports to provide a structured and documented formal performance feedback as documented
  • Ensure they are fully aware of their developmental needs and strengths

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