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Field Service Engineer
Farmington Hills, MI
$30 - $35 / Hr.

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Posted 3/01/2017

Required Skills

  • Associate's degree or equivalent from 2 year college or technical school; or 6-12 months related experience and / or training; or equivalent combination of education and experience
  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully and develops alternative solutions

Job Description

  • Installs new or modified equipment at customers' facility to ensure full functionality according to specifications
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement or other corrective action
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Provides on-site technical assistance to help troubleshoot and repair equipment
  • Maintains records of performance reports
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
  • Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team member and customers

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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500


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