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Service Level Coordinator
Troy, MI
$16 / Hr.

Position No Longer Open

Posted 5/24/2018

Required Skills

Job Description

  • Engage team members and required internal departments to ensure the company’s SLAs are continually met
  • As directed, liaise with the Appraisal Management team to resolve issues with the company’s SLA adherence, client escalations and appraiser coverage issues
  • Escalate customer issues and work with management to proactively develop a solution to resolve the issue
  • Proactively monitor day to day transactions via email, phone and / or through the company’s proprietary management platform to ensure critical delivery milestones are achieved during the client appraisal procurement lifecycle
  • Ensure consistent and thorough appraiser communication and messaging is delivered to the client via email, phone or through the company’s transaction management platform
  • Meet or exceed team / individual targets and objectives
  • Other duties as assigned

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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