Auburn Hills, MI
$16 - $18 / Hr.
- 3-5 years of experience in customer service
- Experience in distribution business, a plus
- Knowledge of BPCS, a plus
- SAP experience / knowledge required
- Intermediate / Advanced MS Excel experience, a plus
- Demonstrable data entry skills
- Proficient computer skills
- Excellent written and verbal communication skills
- Respond to customer calls and inquiries, process orders, provide quotes, etc. for assigned direct / distributor customers and support staff
- Use of multiple tools i.e., email, phone, multiple databases, etc. to perform task
- Support miscellaneous calls received through department’s phone queue
- Manage open order reports, expedite back-orders, provide updates to external and internal customers
- Support inquiries related to billing or services rendered; work with applicable departments to provide resolution to customer
- Communicate with company’s Application Center on customer orders and inquiries
- Support shipping and receiving activities for assigned customer accounts
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.