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Customer Relations Specialist
Auburn Hills, Michigan
$18 - $20 / Hr.

Position No Longer Open

Posted 4/02/2018

Required Skills

  • 3-5 years of experience in customer service
  • Experience in distribution business, a plus
  • Knowledge of BPCS / SAP, a plus but not required
  • Demonstrable data entry skills
  • Proficient computer skills
  • Excellent written and verbal communication skills
  • Good interpersonal skills
  • Attention to detail
  • Ability to work independently and in a team environment
  • This person will be working with internal sales people as well as clients on designated accounts
  • So this person should be great at building relationships with internal and external people
  • This person will need to be able to have quick turnaround and be able to prioritize on the fly because it can be a fast moving pace

Job Description

  • Provide dedicated support to direct / distributor customers, field sales staff and cross departments
  • Provide pricing and delivery information, process orders, and support all other customer service related activities for customers in a variety of industries
  • Respond to customer calls and inquiries, process orders, provide quotes, etc. for assigned direct / distributor customers and support staff
  • Use of multiple tools i.e., email, phone, multiple databases, etc. to perform task
  • Support miscellaneous calls received through department’s phone queue
  • Manage open order reports, expedite back-orders, provide updates to external and internal customers
  • Handle customer concerns and requests for Returned Goods Authorizations
  • Support inquiries related to billing or services rendered; work with applicable departments to provide resolution to customer
  • Communicate with company’s Application Center on customer orders and inquiries
  • Support shipping and receiving activities for assigned customer accounts
  • Additional duties could include purchase order entry and maintenance and EDI order support
  • All other duties as assigned by management

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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500


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