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IT Help Desk
Montgomery, IL

Position No Longer Open

Posted 1/19/2018

Required Skills

  • Must have a minimum of 3-5 years of experience in troubleshooting and operating the following:
  • Microsoft Windows and Mac OS (Mac and Ipad)
  • Microsoft 365 Software
  • Microsoft SCCM
  • Novell Operating System
  • Adobe Acrobat Suite
  • Maintaining VOIP Phone System

Job Description

  • The IT Help Desk personnel will be responsible for providing first tier technical support including troubleshooting, diagnosis, and resolution of computer problems
  • Will provide primary support in answering and resolving basic to intermediate Help Desk calls and computer operations
  • Answer, evaluate, troubleshoot and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from experiencing problems with hardware, software, networking, and other computer-related technologies
  • Create, enter, track and follow up on electronic trouble tickets and communicate status and resolution to the appropriate parties

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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