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Repair Service Coordinator
Florence, KY
$14 / Hr.

Position No Longer Open

Posted 2/01/2018

Required Skills

  • High School diploma or equivalent required
  • Experience in an inbound and outbound call center preferred
  • Sales experience and / or strong sales skills and aptitude preferred
  • Experience effectively using computers and learning new computer programs
  • Able to provide exceptional customer service and amicably resolve disputes with customers and vendors
  • Able to work under pressure handling multiple requests
  • Attention to detail to collect and record all information accurately
  • This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks

Job Description

  • Provide excellent customer service while speaking with customers and vendors, in accordance with training
  • Dispatch tire, mechanical and towing service to vendors
  • Resolve on-demand customer requests and provide customers with product and service information
  • Communicate clear expectations of costs and estimated time of arrival
  • Follow up with customers in a timely manner to keep them informed
  • Create service estimates, complete billing process and collect payments
  • Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors
  • Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary
  • Identify and escalate priority issues and route calls to appropriate resource
  • Attend training to gain detailed knowledge of minor and major mechanical repairs
  • Achieve monthly targets for close percentage, gross profit per job and other targets

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