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Help Desk Technician
Troy, MI
$20 - $30 / Hr.

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Posted 6/19/2018

Required Skills

  • High school diploma (an Associate‚Äôs degree or higher in a computer or information technology related field is preferred)
  • A minimum of 3+ years of experience with TCP / IP networking
  • A minimum of 3+ years of experience with Windows Server
  • A minimum of 3+ years of experience with Windows 7 or later
  • A minimum of 3+ years of experience with mobile devices
  • Possess excellent oral and written communication skills
  • Possess excellent time management and organizational skills
  • Self-motivated and the ability to follow directions independently
  • Experience with both wired and wireless network technologies
  • Experience with mobile device management systems
  • Experience with disk cloning or imaging systems
  • Experience with documenting technology solutions

Job Description

  • Diagnose and troubleshoot hardware, network, and software problems
  • Maintain records of technical support requests and needs for various sites
  • Install and upgrade hardware, operating systems, and software programs
  • Communicate with end users during the support process
  • Maintain user logins and passwords for various services
  • Maintain software and hardware inventories
  • Provide customer support through our help desk
  • Process warranty repair claims

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1700 Harmon Road, Suite One

Auburn Hills, MI 48326


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