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Network Engineer
Troy, MI

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Posted 8/13/2018

Required Skills

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  • The requirements listed below are representative of the knowledge, skill, and / or ability required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services

Job Description

  • The Network Engineer is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests
  • IT Support relating to issues with the internal systems and network infrastructure
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements
  • Support disaster recovery solutions
  • Remote access solution support: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • Document maintenance for all computer systems and network infrastructure
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise as they occur
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process
  • Work through project tickets and phases in ConnectWise as assigned by a Project Manager
  • Enter all work as service or project tickets in ConnectWise
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry 

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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RELIANCE ONE, INC.

1700 Harmon Road, Suite One

Auburn Hills, MI 48326

248-922-4500


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